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ISO originated from the union of two organisations – the ISO (International Federation of the National Standardizing Associations) and the UNSCC (United Nations Standard Coordinating Committee). In 1946 over 25 countries met at the Institute of Civil Engineers in London to create a new international organisation, where the objective was to ‘facilitate the international coordination and unification of industrial standards’ From this the new organisation ISO began operations in February 1947. The word ISO is derived from the Greek ISOS meaning ‘equal’. As the International Organization for Standardization would translate differently across different languages it was decided that the short form name for the organisation would be ISO. Today the ISO has grown to a confederation of delegates representing over 150 countries and has published over 16,500 international standards. They meet on a regular basis to further develop new and existing management standards.
ISO 9001:2015 certification has been in place for over a decade now and is used by both customers and companies as a method of controlling their quality. The Standard provides a framework to manage your business and ensure a philosophy of continual improvement in all aspects of your business. It is externally assessed on an ongoing basis to ensure these business practices are maintained.
Involves Top management in the improvement of the Quality management System Facilitates the organization to become a customer-focused organization.
Ensures sustained customer satisfaction by producing, delivering services and providing support functions that meet customer's needs and expectations.
Increases the effectiveness and efficiency of the organization through continual improvement in systems and products /services quality.
ISO 9001: 2015 is an international standard related to quality management system, applicable to any organization from all types of business sectors and activities. ISO 9001:2015 is based on eight quality management principles (all fundamental to good business practice). When fully adopted, these principles can help improve your organizational performance:
Customer focus: organizations depends on their customers, and therefore need to shape activities around the fulfillment of market need.
Leadership: is needed to provide unity of purpose and direction
Involvement of people: creates an environment where people become fully involved in achieving the organization's objectives.
Process approach: to achieve organizational objectives, resources and activities need to be managed as processes, with an understanding of how the outputs of one process affects the inputs of another.
System approach to management: the effectiveness and efficiency of the organization depends on a systemized approach to work activities.
Continual improvement: adopting this as a part of everyday culture is a key objective for an organization. • Fact based decision-making: effective decisions are based on the logical and intuitive analysis of data and factual information.
Mutually beneficial supplier relationships: such relationships will enhance the ability to create value.